Loyalty rules! :
Reichheld, Frederick F.
Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld. - Boston : Harvard Business School Press, c2001. - xiii, 213 p. : ill. ; 24 cm.
Includes bibliographical references and index.
1578512050
2001024195
Customer loyalty.
Customer relations.
Employee loyalty.
Leadership.
HF5415.525 / .R45 2001
658.8/12
Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld. - Boston : Harvard Business School Press, c2001. - xiii, 213 p. : ill. ; 24 cm.
Includes bibliographical references and index.
1578512050
2001024195
Customer loyalty.
Customer relations.
Employee loyalty.
Leadership.
HF5415.525 / .R45 2001
658.8/12