Service management :
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 4th ed. - Boston, Mass. : McGraw-Hill/Irwin, c2004. - xx, 587 p. : ill., maps ; 27 cm. +
Includes bibliographical references and indexes.
0072823739 0071214577
2003043003
Service industries--Management.
HD9980.5 / .F549 2004
658
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 4th ed. - Boston, Mass. : McGraw-Hill/Irwin, c2004. - xx, 587 p. : ill., maps ; 27 cm. +
Includes bibliographical references and indexes.
0072823739 0071214577
2003043003
Service industries--Management.
HD9980.5 / .F549 2004
658