CRM at the speed of light :
Greenberg, Paul.
CRM at the speed of light : essential customer strategies for the 21st century / Paul Greenberg. - 3rd ed. - New Delhi : McGraw-Hill, c2004. - xiii, 670 p. : ill. ; 25 cm.
Includes index.
0070590575
2005295325
Customer relations--Management.
Electronic commerce.
HF5415.5 / .G743 2004
CRM at the speed of light : essential customer strategies for the 21st century / Paul Greenberg. - 3rd ed. - New Delhi : McGraw-Hill, c2004. - xiii, 670 p. : ill. ; 25 cm.
Includes index.
0070590575
2005295325
Customer relations--Management.
Electronic commerce.
HF5415.5 / .G743 2004