Customer care excellence :
Cook, Sarah,
Customer care excellence : how to create an effective customer focus / Sarah Cook. - 6th ed. - London ; Philadelphia : Kogan Page, 2011. - viii, 278 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9780749457051 0749457058 9780749453510 0749453516
2010023892
Customer relations.
Customer services.
Total quality management.
HF5415.5 / .C6635 2011
Customer care excellence : how to create an effective customer focus / Sarah Cook. - 6th ed. - London ; Philadelphia : Kogan Page, 2011. - viii, 278 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9780749457051 0749457058 9780749453510 0749453516
2010023892
Customer relations.
Customer services.
Total quality management.
HF5415.5 / .C6635 2011