Service quality in academic libraries /
Hernon, Peter.
Service quality in academic libraries / Peter Hernon, Ellen Altman. - Norwood, N.J. : Ablex, c1996. - xv, 187 p. : ill. ; 24 cm. - Information management, policy, and services .
Includes bibliographical references (p. 173-180) and indexes.
1567502091 (cloth : alk. paper) 1567502105 (paper : alk. paper)
95042989
Academic libraries--United States.
Libraries and students--United States.
Libraries and scholars--United States.
Z675.U5 / H55 1996
025.5/2777
Service quality in academic libraries / Peter Hernon, Ellen Altman. - Norwood, N.J. : Ablex, c1996. - xv, 187 p. : ill. ; 24 cm. - Information management, policy, and services .
Includes bibliographical references (p. 173-180) and indexes.
1567502091 (cloth : alk. paper) 1567502105 (paper : alk. paper)
95042989
Academic libraries--United States.
Libraries and students--United States.
Libraries and scholars--United States.
Z675.U5 / H55 1996
025.5/2777