MARC details
| 000 -LEADER |
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| fixed length control field |
01506mam a22003134a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
3006094 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
KE-NaKCAU |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20140224170306.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
010125s2001 nyu b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2001018899 |
| 015 ## - NATIONAL BIBLIOGRAPHY NUMBER |
|---|
| National bibliography number |
GBA1-Z7322 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
081440569X |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)ocm45736703 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
KE-NaKCAU |
| Modifying agency |
UKM |
| -- |
C#P |
| -- |
OrLoB-B |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
.T515 2001 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8/12 |
| Edition number |
21 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Timm, Paul R. |
| 9 (RLIN) |
12362 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Seven power strategies for building customer loyalty / |
| Statement of responsibility, etc |
Paul R. Timm. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York : |
| Name of publisher, distributor, etc |
AMACOM, |
| Date of publication, distribution, etc |
c2001. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiii, 224 p. ; |
| Dimensions |
24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| 505 00 - FORMATTED CONTENTS NOTE |
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| Miscellaneous information |
Ch. 1. |
| Title |
Getting from Good Intentions to a Strategy -- |
| Miscellaneous information |
Ch. 2. |
| Title |
Strategy 1: Identity Customer Turnoffs -- |
| Miscellaneous information |
Ch. 3. |
| Title |
Strategy 2: Recover Dissatisfied Customers -- |
| Miscellaneous information |
Ch. 4. |
| Title |
Strategy 3: Create Positive Imbalance with Customers -- |
| Miscellaneous information |
Ch. 5. |
| Title |
Strategy 4: Give Customers A-Plus Value -- |
| Miscellaneous information |
Ch. 6. |
| Title |
Strategy 5: Give Customers A-Plus Information -- |
| Miscellaneous information |
Ch. 7. |
| Title |
Strategy 6: Show Customers A-Plus Personality -- |
| Miscellaneous information |
Ch. 8. |
| Title |
Strategy 7: Give Customers A-Plus Convenience -- |
| Miscellaneous information |
Ch. 9. |
| Title |
Actualizing the A-Plus Customer Loyalty Strategy -- |
| Miscellaneous information |
App. A. |
| Title |
Sample Generic Consulting Proposal -- |
| Miscellaneous information |
App. B. |
| Title |
A Quick Review of the Seven Power Strategies. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer loyalty. |
| 9 (RLIN) |
4862 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services. |
| 9 (RLIN) |
514 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations. |
| 9 (RLIN) |
1719 |
| 900 ## - EQUIVALENCE OR CROSS-REFERENCE-PERSONAL NAME [LOCAL, CANADA] |
|---|
| Numeration |
TOC |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Main Long |