Services marketing : (Record no. 8273)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00826cam a22002654a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 1686022 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | KE-NaKCAU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20130717161703.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 990512s2000 maua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 99029464 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0072312211 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | KE-NaKCAU |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD9980.5 |
| Item number | .Z45 2000 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithaml, Valarie A. |
| 9 (RLIN) | 2016 |
| 245 10 - TITLE STATEMENT | |
| Title | Services marketing : |
| Remainder of title | integrating customer focus across the firm / |
| Statement of responsibility, etc | Valarie A. Zeithaml, Mary Jo Bitner. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Boston : |
| Name of publisher, distributor, etc | Irwin/McGraw-Hill, |
| Date of publication, distribution, etc | c2000. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxviii, 620 p. : |
| Other physical details | ill. ; |
| Dimensions | 26 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service industries. |
| 9 (RLIN) | 12813 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 9 (RLIN) | 514 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Marketing. |
| 9 (RLIN) | 201 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bitner, Mary Jo. |
| 9 (RLIN) | 2018 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Serial Enumeration / chronology | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type | Shelving location | Date checked out |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Town Campus Library | Town Campus Library | 17/07/2013 | India | 2000.00 | 7810/07 | 7810/07 | HD9980.5 .Z45 2000 | KCA007272 | 17/07/2013 | 2000.00 | 17/07/2013 | Main Long | |||||||
| Library of Congress Classification | Non-fiction | Town Campus Library | Town Campus Library | 17/07/2013 | India | 2000.00 | 14030/08 | 14030/08 | HD9980.5 .Z45 2000 | Z00008364 | 17/07/2013 | 2000.00 | 17/07/2013 | Main Long | |||||||
| Library of Congress Classification | Non-fiction | KCA Kitengela Campus Library | KCA Kitengela Campus Library | 17/07/2013 | India | 2000.00 | 14495/08 | 14495/08 | HD9980.5 .Z45 2000 | Z00008850 | 17/07/2013 | 2000.00 | 17/07/2013 | Main Long | |||||||
| Library of Congress Classification | Non-fiction | KCA Kitengela Campus Library | KCA Kitengela Campus Library | 17/07/2013 | India | 2000.00 | 14711/08 | 14711/08 | 1 | HD9980.5 .Z45 2000 | Z00009083 | 25/11/2015 | 2000.00 | 17/07/2013 | Main Long | 18/11/2015 | |||||
| Library of Congress Classification | Non-fiction | Martin Oduor-Otieno Library | Martin Oduor-Otieno Library | 17/07/2013 | India | 2000.00 | 19025/10 | 19025/10 | HD9980.5 .Z45 2000 | Z00036588 | 17/07/2013 | 2000.00 | 17/07/2013 | Main Long | This item is located on the library first floor | ||||||
| Library of Congress Classification | Non-fiction | Martin Oduor-Otieno Library | Martin Oduor-Otieno Library | 17/07/2013 | India | 14029/08 | 14029/08 | HD9980.5 .Z45 2000 | Z00008365 | 17/07/2013 | 2000.00 | 17/07/2013 | Main Long | This item is located on the library first floor | |||||||
| Library of Congress Classification | Non-fiction | Martin Oduor-Otieno Library | Martin Oduor-Otieno Library | 17/07/2013 | India | 2000.00 | 19175/10 | 19175/10 | 1 | HD9980.5 .Z45 2000 | Z00036659 | 13/07/2016 | 2000.00 | 17/07/2013 | Main Long | This item is located on the library first floor | 20/06/2016 |