Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel.

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Material type: Text

TextPublication details: Cincinnati : Thompson/South-Western, c2004.Edition: 1st edDescription: x, 310 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Vol info	Status	Date due	Barcode
Main Long	Martin Oduor-Otieno Library This item is located on the library first floor	Non-fiction	HF5415.52 .S83 2004 (Browse shelf(Opens below))	16153/08	Available		Z00011505

Includes bibliographical references (p. 298-303) and index.

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