Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

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Material type: Text

TextPublication details: Boston : McGraw-Hill/Irwin, c2006.Edition: 4th edDescription: xxvii, 708 p. : ill., map ; 27 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Vol info	Status	Barcode
Main Long	KCA Kitengela Campus Library	Non-fiction	HD9980.5 .Z45 2006 (Browse shelf(Opens below))	18329/10	Available	Z00035856
Main Long	Martin Oduor-Otieno Library This item is located on the library first floor	Non-fiction	HD9980.5 .Z45 2006 (Browse shelf(Opens below))	14074/08	Available	Z00008497
Main Long	Martin Oduor-Otieno Library This item is located on the library first floor	Non-fiction	HD9980.5 .Z45 2006 (Browse shelf(Opens below))	18339/10	Available	Z00039248

Includes bibliographical references and index.

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