TY  - BOOK
AU  - Dastoor, B. N.
TI  - Customer satisfaction delight: the success mantra of the 21st century 
SN  - 9788174466334
AV  - HF5415.5 .D27 2008
PY  - 2008///
CY  - New Delhi
PB  - Excel Books
KW  - Customer satisfaction
ER  -