TY  - BOOK
AU  - Oakland, John S.
TI  - Total organizational excellence: Achieving world-class performance 
SN  - 0750652713
AV  - HD62.15 .O172 2001
PY  - 2001///
CY  - Boston
PB  - Butterworth-Heinemann
KW  - Organizational excellence
N1  - Includes index
ER  -