TY  - BOOK
AU  - Moschella,David
TI  - Customer-driven IT: how users are shaping technology industry growth 
SN  - 1578518652 
AV  - HC79 .I55 M673 2003
U1  - 338.4/7004 21
PY  - 2003///
CY  - Boston
PB  - Harvard Business School Press
KW  - Information technology
KW  - Business enterprises
KW  - Technological innovations
N1  - Includes bibliographical references and index; Introduction : the evolution of an idea -- Part I: IT patterns and tendencies -- Computers have always been difficult -- Learning from a supplier-driven industry, 1950-2000 -- Envisioning a customer-driven industry -- When customers have taken the lead -- Part II: A customer-driven IT industry -- Business attitudes and resources -- Web services and semantic applications -- Where business leadership is needed -- The emerging e-learning value chain -- Consumers and communities -- Government as a source of IT industry value -- Part III: Summary and conclusions -- Implications for IT suppliers and customers
ER  -