TY  - BOOK
AU  - Gopal, R.
TI  - BPO/KPO management: an industry perspective 
SN  - 9788174466723
AV  - HD30.25 .G67 2008
PY  - 2008///
CY  - New Delhi
PB  - Excel Books
KW  - Management
N1  - Includes bibliographical references
ER  -