TY  - BOOK
AU  - Seybold,Patricia B.
AU  - Lewis,Jeffrey M.
AU  - Marshak,Ronni T.
TI  - The customer revolution: how to thrive when customers are in control 
SN  - 0609607723
AV  - HD70.U5 S436 2001
U1  - 658.8/12 21
PY  - 2001///
CY  - Australia
PB  - Random House
KW  - Industrial management
KW  - United States
KW  - Product management
KW  - Brand name products
KW  - Technological innovations
KW  - Management
KW  - Consumers
N1  - Includes index
ER  -