TY  - BOOK
AU  - Colombo,George W.
TI  - Killer customer care: how to provide five star service that will double and triple profits 
SN  - 1891984861
AV  - HF5415.5 .C624 2003
U1  - 658.8/12 22
PY  - 2003///
CY  - Irvine, CA
PB  - Entrepreneur Media
KW  - Customer services
N1  - Includes index
ER  -