TY  - BOOK
AU  - Wellington,Patricia
TI  - The Kaizen strategies for customer care: how to create a powerful customer-care program and make it work 
SN  - 027361472X 
AV  - HF5415.5 .W45 1995
PY  - 1995///
CY  - London
PB  - Pitman Pub.
KW  - Customer relations
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -