TY  - BOOK
AU  - Pande,Peter S.
AU  - Neuman,Robert P.
AU  - Cavanagh,Roland R.
TI  - The Six Sigma way: how GE, Motorola, and other top companies are honing their performance 
SN  - 0071358064
AV  - TS156 .P263 2000
U1  - 658.5/62 21
PY  - 2000///
CY  - New York
PB  - McGraw-Hill
KW  - Quality control
KW  - Statistical methods
KW  - Production management
N1  - Includes bibliographical references and index; A Guide to the Six Sigma Way --; Ch. 1; A Powerful Strategy for Sustained Success --; Ch. 2; Key Concepts of the Six Sigma System --; Ch. 3; Why Is Six Sigma Succeeding Where Total Quality "Failed"? --; Ch. 4; Applying Six Sigma to Service and Manufacturing --; Ch. 5; The Six Sigma Roadmap --; Ch. 6; Is Six Sigma Right for Us Now? --; Ch. 7; How and Where Should We Start Our Efforts? --; Ch. 8; The Political of Six Sigma: Preparing Leaders to Launch and Guide the Effort --; Ch. 9; Preparing Black Belts and Other Key Roles --; Ch. 10; Training the Organization for Six Sigma --; Ch. 11; The Key to Successful Improvement: Selecting the Right Six Sigma Projects --; Ch. 12; Identifying Core Processes and Key Customers (Roadmap Step 1) --; Ch. 13; Defining Customer Requirements (Roadmap Step 2) --; Ch. 14; Measuring Current Performance (Roadmap Step 3) --; Ch. 15; Six Sigma Process Improvement (Roadmap Step 4A) --; Ch. 16; Six Sigma Process Design/Redesign (Roadmap Step 4B) --; Ch. 17; Expanding & Integrating the Six Sigma System (Roadmap Step 5) --; Ch. 18; Advanced Six Sigma Tools: An Overview --; Conclusion: Twelve Keys to Success
ER  -