TY  - BOOK
AU  - Pidd,Michael
TI  - Measuring the performance of public services: principles and practice 
SN  - 9781107004658 
AV  - JF1351 .P53 2012
U1  - 352.3/75 23
PY  - 2012///
CY  - Cambridge, New York
PB  - Cambridge University Press
KW  - Public administration
KW  - Management
KW  - Evaluation
KW  - BUSINESS & ECONOMICS / Organizational Behavior
KW  - bisacsh
N1  - Includes bibliographical references (p. [300]--311) and index
UR  - https://ebookcentral.proquest.com/lib/kcau-ebooks/detail.action?docID=862380
ER  -