TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield, Dale H.
TI  - Total quality management
SN  - 9788131732274
AV  - HD62.15 .T 6792 2011
PY  - 2011///
CY  - India
PB  - Dorling Kindersley Pvt ltd
KW  - Besterfield, Dale H.
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -