TY  - BOOK
AU  - Besterfield,Dale H.
TI  - Total quality management
SN  - 8129702606
AV  - HD62.15 .T6792 2003
U1  - 658.4/013 21
PY  - 2003///
CY  - New Delhi
PB  - Pearson Education
KW  - Total quality management
N1  - Includes bibliographical references (p. 631-633) and index
ER  -