TY  - BOOK
AU  - Mwirigi,Gituma James.
TI  - The impact of customer relationship management strategies on customer loyalty: A case study of kenya airways
AV  - COM 417/10
PY  - 2010///
CY  - Nairobi
PB  - KCA University
KW  - Customer relationship management
N1  - Includes bibliographical rfeferences
ER  -