TY  - DATA
AU  - Wilde,Silvio
ED  - SpringerLink (Online service)
TI  - Customer Knowledge Management: Improving Customer Relationship through Knowledge Application 
SN  - 9783642164750
PY  - 2011///
CY  - Berlin, Heidelberg
PB  - Springer-Verlag Berlin Heidelberg
KW  - Economics
KW  - Industrial management
KW  - Economics/Management Science
KW  - Management/Business for Professionals
KW  - Business/Management Science, general
KW  - Economics/Management Science, general
UR  - http://dx.doi.org/10.1007/978-3-642-16475-0
ER  -