TY - BOOK AU - Imai,Masaaki TI - Gemba kaizen: a commonsense low-cost approach to management SN - 0070314462 (alk. paper) AV - HD31 .I43 1997 U1 - 658.5 21 PY - 1997/// CY - New York PB - McGraw-Hill KW - Industrial management KW - Service industries KW - Management KW - Kaizen N1 - Includes index ER -