TY  - BOOK
AU  - Tiwana,Amrit
TI  - The essential guide to knowledge management: e-business and CRM applications 
T2  - Essential guide series
SN  - 8178083264
AV  - HD30.2 .T498 2001
U1  - 658.4/038 21
PY  - 2001///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall PTR
KW  - Knowledge management
KW  - Electronic commerce
KW  - Customer relations
N1  - Includes bibliographical references (p. 303-309) and index
ER  -