TY - BOOK AU - Bounds Greg. AU - Bounds,Gregory M. TI - Beyond total quality management: toward the emerging paradigm SN - 0070066787 AV - HD62.15 .B49 1994 U1 - 658.4/013 21 PY - 1994/// CY - New York PB - McGraw-Hill KW - Total quality management N1 - Includes bibliographical references and indexes ER -