TY - BOOK AU - DiSanza,James R. AU - Legge,Nancy J. TI - Business and professional communication: plans, processes, and performance SN - 0205295851 AV - HF5718 .D59 2000 U1 - 658.4/5 21 PY - 2000/// CY - Boston PB - Allyn and Bacon KW - Business communication KW - Communication in organizations KW - Communication in management KW - Interpersonal communication N1 - Includes bibliographical references and index ER -