TY  - BOOK
AU  - Wiersema, Fred.
TI  - Customer Intimacy / 
SN  - 0002558211
AV  - HF 5415.5 .W5 1996
PY  - 1996///
CY  - London
PB  - HarperCollinsBusiness
KW  - Customer Needs
KW  - Customer Satisfaction
KW  - Product Innovation and Integration
N1  - Includes index
ER  -