TY - BOOK AU - Hershkowitz-Coore,Sue TI - Power sales writing SN - 0071410333 AV - HF5825 .H44 2003 U1 - 808/.066659 21 PY - 2003/// CY - New York PB - McGraw-Hill KW - Advertising copy KW - Handbooks, manuals, etc KW - Sales letters N1 - Includes index; Getting started -- Putting the prewriting questions to work -- Writing made easy! -- Revision : your final step! -- Writing routine messages -- Plan B : writing to hostile readers -- The buffer zone -- Delivering the bad news positively, persuasively, and professionally -- End friendly and cooperatively -- Never say you're sorry -- Focus on what matters to them -- Grab their attention to sell your idea -- Build interest to keep them with you -- Deliver your features -- Educate enough, but not too much -- Ask for what you want -- The conversational test -- Choose the correct word -- Email etiquette -- Enhance your worth ER -