TY  - BOOK
AU  - Gunther,John Joseph
AU  - Hawkins,Frank
TI  - Total quality management in human service organizations
T2  - Springer series on social work
SN  - 0826193404
AV  - HV41 .T64 1996
U1  - 361/.0068/5 20
PY  - 1996///
CY  - New York
PB  - Springer Pub. Co.
KW  - Total quality management in human services
N1  - Includes bibliographical references and index
ER  -