TY  - BOOK
AU  - Hernon,Peter
AU  - Altman,Ellen
TI  - Service quality in academic libraries
SN  - 1567502091 (cloth : alk. paper)
AV  - Z675.U5 H55 1996
U1  - 025.5/2777 20
PY  - 1996///
CY  - Norwood, N.J.
PB  - Ablex
KW  - Academic libraries
KW  - United States
KW  - Libraries and students
KW  - Libraries and scholars
N1  - Includes bibliographical references (p. 173-180) and indexes
ER  -