TY - BOOK AU - Lahiff,James M. AU - Penrose,John M. TI - Business communication: strategies and skills SN - 0135311128 AV - HF5718 .H84 1997 U1 - 658.4/5 20 PY - 1997/// CY - Upper Saddle River, N.J. PB - Prentice Hall KW - Business communication N1 - Includes bibliographical references and index ER -