TY  - BOOK
AU  - Fournies,Ferdinand F.
AU  - D'Alessandro, David F.
TI  - Why customers don't do what they're supposed to do and what to do about it
SN  - 0071486224
AV  - HF5439.8 .F68 2007
U1  - 658.8/1 20
PY  - 2004///
CY  - New York
PB  - McGraw-Hill
KW  - Sales personnel
KW  - Training of
KW  - Sales management
KW  - Selling
N1  - Includes index
ER  -