TY  - BOOK
AU  - Rajendra Nargundkar
AU  - Panda Tapan K. Editor
TI  - Managing customer relationships in service industries
SN  - 8174464123
AV  - HF5415.5 .A34 2005
PY  - 2005///
CY  - New Delhi
PB  - Excel books
KW  - Customer management
N1  - Includes bibliographical  references
ER  -