TY  - BOOK
AU  - Locker, Kitty O.
AU  - Kaczmarek, Stephen Kyo.
TI  - Business communication: building critical skills 
SN  - 9780071221009
AV  - HF5718 .L633 2011
PY  - 2011///
CY  - New York
PB  - McGraw Hill
KW  - Business communication
N1  - Includes bibliographical references and index
ER  -