TY  - BOOK
AU  - 
TI  - Say what you mean get what you want: a business persons's guideto direct communication 
SN  - 0814479049
AV  - HF 5718 .T56 1996
PY  - 1996///
CY  - New York
PB  - American management association
KW  - Business communication
N1  - Includes bibliographical references and index
ER  -