TY  - BOOK
AU  - Mackay, Ian.
TI  - Listening skills
SN  - 0852927541
AV  - BF323.L5 M23 1995
PY  - 1995///
CY  - London
PB  - Chartered Institute of Personnel and Development
KW  - Communication
N1  - Includes bibliographical references
ER  -