TY  - BOOK
AU  - Margerison, Charles J.
TI  - The art of effective communication: conversation control skills for managers 
SN  - 8174460349
AV  - HF5718 .M34 2004
PY  - 2004///
CY  - New Delhi
PB  - Excel Books
KW  - Communication skills
N1  - Includes index
ER  -