TY  - BOOK
AU  - Fisher,Roger
AU  - Shapiro,Daniel
TI  - Beyond reason: using emotions as you negotiate 
SN  - 0670034509
AV  - BF637.N4 F55 2005
PY  - 2005///
CY  - New York
PB  - Penguin Books
KW  - Negotiation
KW  - Emotions
N1  - Includes bibliographical references
ER  -