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	21.	Relationship marketing : a consumer experience approach / Steve Baron, Tony Conway, Gary Warnaby. by Baron, Steve (J. Steve) Conway, A. (Anthony) Warnaby, Gary Material type: Text; Format: print ; Literary form: Not fiction Publication details: Los Angeles : Sage, 2010 Availability: Items available for loan: KCA Kitengela Campus Library (1)Call number: HF5415.55 .B375 2010. Place hold Save to lists Add to cart (remove)
	22.	Customer care excellence : how to create an effective customer focus / Sarah Cook. by Cook, Sarah Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, 2011 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .C6635 2011. Place hold Save to lists Add to cart (remove)

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