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	21.	Good enough isn't enough : nine challenges for companies that choose to be great / Alan Weiss. by Weiss, Alan, 1946- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2000 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HD31 .W432 2000. Place hold Save to lists Add to cart (remove)
	22.	No cover image available Becoming the best : how to gain company-wide commitment to total quality / Barry Popplewell and Alan Wildsmith. by Popplewell, Barry Wildsmith, Alan Material type: Text; Format: print ; Literary form: Not fiction Publication details: England : Gower, c1988 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HD62.15 .P66 1988. Place hold Save to lists Add to cart (remove)
	23.	Navigating glocalisation through quality initiatives / edited by I. C. Gupta & Anukool Manish Hyde by Gupta, I. C Hyde, Anukool Manish Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Excel Books, 2008 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HD69 .G465 2008. Place hold Save to lists Add to cart (remove)
	24.	TQM in the service sector R. P. Mohanty & R. R. Lake by Mohanty, R. P Lake, R. R Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai : Jaico Publishing House, 2006 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HD62.15 .M64 2006. Place hold Save to lists Add to cart (remove)
	25.	Total quality management / by The Kenya Institute of Management (KIM) Series: KIM management training series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi : Moran Publishers, 2009 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HD62.15 .K46 2009. Not available: Martin Oduor-Otieno Library: Checked out (1). Place hold Save to lists Add to cart (remove)
	26.	Total quality management / Dale H. Besterfield ... [et al.]. by Besterfield, Dale H Besterfield, Dale H Edition: 3rd rev ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: India : Dorling Kindersley Pvt ltd ; c2011 Availability: Items available for loan: KCA Kitengela Campus Library (4)Call number: HD62.15 .T 6792 2011, ... Place hold Save to lists Add to cart (remove)
	27.	Total quality management / Dale H. Besterfield ... [et al.]. by Besterfield, Dale H Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Pearson Education, 2003 Availability: Items available for reference: Town Campus Library: Not for loan (1)Call number: HD62.15 .T6792 2003. Save to lists Add to cart (remove)
	28.	No cover image available An assessment of the impact of total quality management in hotels / a case study of selected hotels in Nairobi, Kenya / Joseph Mugotitsa Kisala by Kisala Joseph Mugotitsa Series: A research project submitted in partial fulfillment of the requirement for the final year research project of the bachelor of commerce degree programme KCA Univesity Material type: Text; Format: print ; Literary form: Not fiction Publication details: Nairobi: KCA University; 2010 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: COM 662/11. Place hold Save to lists Add to cart (remove)
	29.	Total quality management and operational excellence : text with cases / John S. Oakland. by Oakland, John S Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Routledge, 2013 Availability: Items available for loan: Martin Oduor-Otieno Library (2)Call number: HD62.15 .O173 2013, ... Place hold Save to lists Add to cart (remove)
	30.	No cover image available Implementing ISO 9001:2000 / Pradeep Kumar Mathur by Mathur, Pradeep Kumar Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Vikas Publicshing, 2003 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HD62.15 .M374 2003. Place hold Save to lists Add to cart (remove)
	31.	Total quality management and operational excellence : text with cases / John S. Oakland. by Oakland, John S Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Routledge, c2014 Availability: Items available for loan: KCA Kitengela Campus Library (1)Call number: HD62.15 .O173 2014. Place hold Save to lists Add to cart (remove)
	32.	Customer care excellence : how to create an effective customer focus / Sarah Cook. by Cook, Sarah Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, 2011 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .C6635 2011. Place hold Save to lists Add to cart (remove)
	33.	Total quality management in education / Edward Sallis. by Sallis, Edward Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Routledge, 2002 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: LB2900.5 .S25 2002. Place hold Save to lists Add to cart (remove)
	34.	Total Quality Management / Dale H. Besterfield ... [et al.]. by Besterfield, Dale H Besterfield-Michna, Carol Besterfield, Glen H Besterfield-Sacre, Mary Urdhwareshe, Hemant Urdhwareshe, Rashmi Material type: Text; Format: print ; Literary form: Not fiction Publication details: India : Pearson Education, c2019 Availability: Items available for loan: Town Campus Library (1)Call number: HD62.15 .T6792 2019. Martin Oduor-Otieno Library (4)Call number: HD62.15 .T6792 2019, ... Not available: Martin Oduor-Otieno Library: Checked out (1). Place hold Save to lists Add to cart (remove)
	35.	Quality management for organizational excellence : introduction to total quality / David L. Goetsch, Stanley B. Davis. by Goetsch, David L Davis, Stanley Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Harlow, England : Prentice Education Limited, c2014 Availability: Items available for loan: Martin Oduor-Otieno Library (5)Call number: HD62.15 .G64 2014, ... Place hold Save to lists Add to cart (remove)
	36.	Total quality management and operational excellence : text with cases / John S. Oakland, Robert J. Oakland and Michael A. Turner. by Oakland, John S Oakland, Robert James Turner, Michael A Edition: 5th ed. Material type: Text; Format: available online ; Literary form: Not fiction Publication details: London: New York : Routledge, 2020 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HD62.15 O173 2020. Place hold Save to lists Add to cart (remove)
	37.	Total quality management : /K. C. Arora. by Arora, K.C Edition: 4th Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : S.K. Kataria & Sons, 2016 Availability: Items available for loan: Town Campus Library (1)Call number: HD62.15 .T6792 \| A814 2016. Place hold Save to lists Add to cart (remove)
	38.	Total quality in managing human resources / Yan Zhang Liu. by Liu, Zhang Yan, 1946- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Intelliz Press LLC, 2018 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5549 .Z4553 2018. Place hold Save to lists Add to cart (remove)

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