The KCAU Library

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1.
Customer Intimacy / Fred Wiersema by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : HarperCollinsBusiness, c1996
Availability: Items available for loan: KCA Kisumu Campus (1)Call number: HF 5415.5 .W5 1996. Martin Oduor-Otieno Library (3)Call number: HF 5415.5 .W5 1996, ...
2.
Customer satisfaction delight : the success mantra of the 21st century / B. N. Dastoor by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Excel Books, 2008
Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .D27 2008.
KCAU Library,
KCA University ,
Thika Road Ruaraka
P. O. Box 56808 – 00200 Nairobi, Kenya

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