The art of software support : design and operation of support centers and help desks / Françoise Tourniaire and Richard Farrell.

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Material type: Text

TextPublication details: Upper Saddle River, N.J. : Prentice Hall PTR, c1997.Description: xii, 336 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Vol info	Status	Date due	Barcode
Main Long	Martin Oduor-Otieno Library This item is located on the library Second Floor	Non-fiction	QA76.76.S66 T68 1997 (Browse shelf(Opens below))	7523/05	Available		KCA007988

Includes bibliographical references (p. 331) and index.

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