000			01506mam a22003134a 4500
001			3006094
003			KE-NaKCAU
005			20140224170306.0
008			010125s2001 nyu b 001 0 eng
010			_a 2001018899
015			_aGBA1-Z7322
020			_a081440569X
035			_a(OCoLC)ocm45736703
040			_aDLC _cKE-NaKCAU _dUKM _dC#P _dOrLoB-B
042			_apcc
050	0	0	_aHF5415.5 _b.T515 2001
082	0	0	_a658.8/12 _221
100	1		_aTimm, Paul R. _912362
245	1	0	_aSeven power strategies for building customer loyalty / _cPaul R. Timm.
260			_aNew York : _bAMACOM, _cc2001.
300			_axiii, 224 p. ; _c24 cm.
504			_aIncludes bibliographical references and index.
505	0	0	_gCh. 1. _tGetting from Good Intentions to a Strategy -- _gCh. 2. _tStrategy 1: Identity Customer Turnoffs -- _gCh. 3. _tStrategy 2: Recover Dissatisfied Customers -- _gCh. 4. _tStrategy 3: Create Positive Imbalance with Customers -- _gCh. 5. _tStrategy 4: Give Customers A-Plus Value -- _gCh. 6. _tStrategy 5: Give Customers A-Plus Information -- _gCh. 7. _tStrategy 6: Show Customers A-Plus Personality -- _gCh. 8. _tStrategy 7: Give Customers A-Plus Convenience -- _gCh. 9. _tActualizing the A-Plus Customer Loyalty Strategy -- _gApp. A. _tSample Generic Consulting Proposal -- _gApp. B. _tA Quick Review of the Seven Power Strategies.
650		0	_aCustomer loyalty. _94862
650		0	_aCustomer services. _9514
650		0	_aCustomer relations. _91719
900			_bTOC
942			_2lcc _cML
999			_c11370 _d11370