| 000 | 01066nam a22003014a 4500 | ||
|---|---|---|---|
| 001 | ebr10091256 | ||
| 003 | KE-NaKCAU | ||
| 005 | 20140403123136.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 031210s2005 inua sb 001 0 eng | ||
| 010 | _z 2003026951 | ||
| 020 | _a8179924424 | ||
| 035 | _a(OCoLC)62290228 | ||
| 040 |
_aCaPaEBR _cKE-NaKCAU |
||
| 050 | 1 | 4 |
_aHE8788 _b.F45 2006 |
| 082 | 0 | 4 |
_a658.8/12 _222 |
| 100 | 1 | _aFeinberg, Richard, | |
| 245 | 1 | 0 |
_aCases in call center management : _bgreat ideas (th)at work / _cRichard Feinberg, Ko de Ruyter, Lynne Bennington. |
| 260 |
_aMumbai : _bJaico Pub, _cc2005. |
||
| 300 |
_ax, 356 p. : _bill. ; _c28 cm. |
||
| 504 | _aIncludes bibliographical references (p. 341-351) and index. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aCall centers _xManagement _vCase studies. |
|
| 700 | 1 | _aRuyter, Ko de. | |
| 700 | 1 | _aBennington, Lynne. | |
| 942 |
_2lcc _cBK |
||
| 999 |
_c11671 _d11671 |
||