| 000 | 01058cam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | 3053524 | ||
| 003 | KE-NaKCAU | ||
| 005 | 20140923143133.0 | ||
| 008 | 960711s1997 njua b 001 0 eng | ||
| 010 | _a 96032907 | ||
| 020 | _a0135694507 | ||
| 040 |
_aDLC _cKE-NaKCAU _dDLC |
||
| 050 | 0 | 0 |
_aQA76.76.S66 _bT68 1997 |
| 082 | 0 | 0 |
_a005.3/068/8 _220 |
| 100 | 1 | _aTourniaire, Françoise. | |
| 245 | 1 | 4 |
_aThe art of software support : _bdesign and operation of support centers and help desks / _cFrançoise Tourniaire and Richard Farrell. |
| 260 |
_aUpper Saddle River, N.J. : _bPrentice Hall PTR, _cc1997. |
||
| 300 |
_axii, 336 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 331) and index. | ||
| 650 | 0 | _aSoftware support. | |
| 650 | 0 |
_aComputer software industry _xCustomer services. |
|
| 700 | 1 | _aFarrell, Richard. | |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c13823 _d13823 |
||