| 000 | 00864cam a22002774a 4500 | ||
|---|---|---|---|
| 001 | 13085062 | ||
| 003 | KE-NaKCAU | ||
| 005 | 20150210171951.0 | ||
| 008 | 030206s2004 mauab b 001 0 eng | ||
| 010 | _a 2003043003 | ||
| 020 | _a0072823739 | ||
| 020 | _a0071214577 | ||
| 040 |
_aDLC _cKE-NaKCAU _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.F549 2004 |
| 082 | 0 | 0 |
_a658 _221 |
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | _a4th ed. | ||
| 260 |
_aBoston, Mass. : _bMcGraw-Hill/Irwin, _cc2004. |
||
| 300 |
_axx, 587 p. : _bill., maps ; _c27 cm. + |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 942 |
_2lcc _cBK |
||
| 999 |
_c14227 _d14227 |
||