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| 001 | 13933397 | ||
| 003 | KE-NaKCAU | ||
| 005 | 20150218144003.0 | ||
| 008 | 050418s2004 nyua 001 0 eng d | ||
| 010 | _a 2005295325 | ||
| 020 | _a0070590575 | ||
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_aBKL _cKE-NaKCAU _dCDS _dDLC |
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| 050 | 0 | 0 |
_aHF5415.5 _b.G743 2004 |
| 100 | 1 | _aGreenberg, Paul. | |
| 245 | 1 | 0 |
_aCRM at the speed of light : _bessential customer strategies for the 21st century / _cPaul Greenberg. |
| 250 | _a3rd ed. | ||
| 260 |
_aNew Delhi : _bMcGraw-Hill, _cc2004. |
||
| 300 |
_axiii, 670 p. : _bill. ; _c25 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 650 | 0 |
_aElectronic commerce. _9302 |
|
| 942 |
_2lcc _cBK |
||
| 999 |
_c14329 _d14329 |
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