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| 003 | KE-NaKCAU | ||
| 005 | 20170619190439.0 | ||
| 008 | 130920s2014 nyu b 001 0 eng | ||
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| 100 | 1 |
_aOakland, John S. _91433 |
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| 245 | 1 | 0 |
_aTotal quality management and operational excellence : _btext with cases / _cJohn S. Oakland. |
| 250 | _a4th ed. | ||
| 260 |
_aNew York : _bRoutledge, _cc2014. |
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| 300 |
_axxiv, 530 p. : _bill. ; _c26 cm. |
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| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aTotal quality management. _993 |
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| 650 | 0 |
_aTotal quality management _vCase studies. _91434 |
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| 650 | 7 |
_aBUSINESS & ECONOMICS / General. _2bisacsh |
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| 650 | 7 |
_aBUSINESS & ECONOMICS / Quality Control. _2bisacsh |
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| 650 | 7 |
_aBUSINESS & ECONOMICS / Total Quality Management. _2bisacsh |
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