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005			20230130114515.0
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007			cr |||||||||||
008			200218s2020 enk ob 001 0 eng
010			_a 2020008376
020			_a9781315561974
020			_z9781138673403
020			_z9781138673410
040			_aDLC _beng _cKE-NaKCAU _erda _dDLC
042			_apcc
050	0	0	_aHD62.15 _bO173 2020
082	0	0	_a658.4/013 _223
100	1		_aOakland, John S. _91433
245	1	0	_aTotal quality management and operational excellence : _btext with cases / _cJohn S. Oakland, Robert J. Oakland and Michael A. Turner.
250			_a5th ed.
260			_aLondon: _aNew York : _bRoutledge, _c2020.
300			_axix, 535p. : _bcol. ill. ; _c25 cm.
504			_aIncludes bibliographical references and index.
520			_a"The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Lean, Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: accelerating change, reducing cost, and protecting reputation. The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage. Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence"--
650		0	_aTotal quality management. _993
650		0	_aTotal quality. _vCase studies.
700	1		_aOakland, Robert James.
700	1		_aTurner, Michael A.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c18362 _d18362