| 000 | 01031cam a22002894a 4500 | ||
|---|---|---|---|
| 001 | 11914473 | ||
| 003 | KE-NaKCAU | ||
| 005 | 20140321145758.0 | ||
| 008 | 000216s2000 nyua b 000 0 eng | ||
| 010 | _a 00025065 | ||
| 020 | _a081447084X | ||
| 040 |
_aDLC _cKE-NaKCAU _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.Z4595 2000 |
| 082 | 0 | 0 |
_a658.8/12 _221 |
| 100 | 1 |
_aZemke, Ron. _94711 |
|
| 245 | 1 | 0 |
_aKnock your socks off service recovery / _cRon Zemke, Chip R. Bell. |
| 260 |
_aNew York : _bAMACOM, _cc2000. |
||
| 300 |
_avii, 214 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. 211). | ||
| 650 | 0 |
_aCustomer services. _9514 |
|
| 650 | 0 |
_aCustomer relations. _91719 |
|
| 700 | 1 |
_aBell, Chip R. _94712 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
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| 999 |
_c3867 _d3867 |
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